- Are they in danger? If you believe someone is in immediate danger or seriously injured, call 999 or 112.
- Find a safe space. If an incident has just happened, try to find somewhere quiet, where they feel safe.
- Listen, believe and support them. Just letting them know that you care can help to open a conversation. Never pressure someone into making choices.
Report and support
- Encourage them to report an incident using the Academy's Report + Support system. They can seek support from an advisor, who will talk through the options and support available, in confidence. Advisors can also talk to someone who is supporting that person. Alternatively, they (or you) can make an anonymous disclosure, which will allow us to investigate if there are multiple incidents in one area.
- If they are not in immediate danger but would like to report a hate crime to the police, point them to the online reporting tool True Vision.
- Direct them to the mental health and wellbeing section of the Academy website and the Academy's Counselling Service.
- In the 'Further information' section of these pages, there are links to other useful external resources, including out-of-hours services for students.
- Take care of yourself. It can be upsetting to listen to someone in distress. The Academy's Counselling Service offers confidential help, can advise how best to support someone, and is open to both students and staff.