- Find a safe space. If an incident has just happened, try to find somewhere quiet, where they feel safe.
- Listen, believe and support them. Just letting them know that you care can help to open a conversation. Never pressure someone into making choices.
- Encourage them to report an incident using the Academy's Report + Support system. They can choose to do this anonymously or request support from an advisor. If they choose to talk to an advisor, they will be able to talk through the options and support available, in confidence. Advisors can also talk to someone who is supporting that person.
- Direct them to the mental health and wellbeing section of the Academy website and the Academy's Counselling Service. Below you will find links to other useful resources, including out-of-hours services.
- Encourage your peer or colleague to reach out for support. In the 'Further information' section of these pages, there are links to other useful external resources, including out-of-hours services for students.
- Take care of yourself. It can be upsetting to listen to someone in distress. The Academy's Counselling Service offers confidential help, can advise how best to support someone, and is open to both students and staff.